Ordering

Ordering From Nightowl

  • Purchase with confidence, Our website has SHA-2 and 2048-bit encryption to stop hackers in their tracks. That’s the strongest encryption on the market today. It’s virtually uncrackable.
  • If you want to receive a volume discount, contact us and we will submit a formal quote, or set up a custom listing in eBay
  • Quotes can be paid via PayPal invoice sent by Nightowl, direct payment via check/money order or to our bank (3% additional discount) You do not have to have a PayPal account to use our PayPal invoices
  • Purchases using PayPal are covered by PayPal Protection for buyers
  • When you use our eBay Store your purchases are covered by eBays Money Back Guarantee

When you buy Nightowl brand products

  • Once you have paid and the funds have cleared our bank, our average delivery time is 10 business days for most orders when drop shipped from the factory     
  • Customs inspections, periods of heavy shipping volumes, and holidays may extend the delivery time 
  • Large orders and custom orders may extend production time which also extends delivery time   
  • All orders receive expedited air freight drop shipping from our factory outside Hong Kong to your door 
  • You can request any factory drop shipment go through our Lexington, KY location for inspection and testing at no additional cost, this will extend the delivery time     
  • Drop ship orders may have a small COD amount due for customs inspection. If this happens, send a copy of the bill and we will reimburse you.    
  • Inspect order and report damage to shipper immediately . Shipper is responsible for shipping damage and we encourage insurance. Nightowl will assist with claims   
  • For items not as described, dead on arrival, or not functioning correctly please contact Nightowl and we will arrange for repair or replacement

When you buy other brands from Nightowl

  • We sell dozens of leading stage lighting brands
  • Every manufacturer has different delivery timespans based on many factors  
  • Nightowl will work with you to find the right shipper, shipping method, price, and timerframe combination to suite your situation.  
  • Nightowl will assist you in returning your purchase or receiving warranty service should you have a problem contacting or working with the company in question.  
  • Inspect order and report damage to shipper immediately . 
  • Shipper is responsible for shipping damage and we encourage insurance. Nightowl will assist with claims

Shipping Damage

Nightowl Stage Lighting Store - LED Stage Lighting, LED Architectural Lighting Sales, Design, Production, Rentals. Nightowl Stage Lighting

High End, Avolite, Leprecon, ETC, Concert Lighting Production, Theatrical lighting, event lighting, house of worship lighting, festival lighting, wedding lighting, dance floor lighting, 

Service After the Sale

FAQs